Cancellation and refund

Order cancellation and refund

a) Gift card/ Products
When purchasing a gift card/product from the E-shop, the buyer has the right to withdraw from the sales contract within 14 days from the day of receipt of the order to the e-mail address. You cannot withdraw from the transaction if the unique code on the gift card has already been used.

b) Treatment booking
When booking a treatment from the e-shop the Buyer has the right to change or cancel the booking 24 hours prior to the booked treatment date and time. In case of later cancellation or no show the Buyer will be charged for 50% of the treatment cost. If the service has not been paid for the Seller will issue an invoice and send it to the customer via e-mail.

When purchasing electronic gift cards from the e-shop, the gift card cannot be exchanged for cash or a gift card for another service.

In the case of the purchase of electronic gift cards from the e-shop, the validity of the regular-price gift card is 12 months unless otherwise stated.